Contact Us

We're here to help! Whether you have a question about your order, need assistance with personalization, or just want to say hello, we'd love to hear from you.

Get In Touch

Email Support

Email: support@pep.ae

We monitor our email 24/7 and aim to respond within 2 hours during business hours. For urgent matters, please mention "URGENT" in your subject line.

WhatsApp Chat

Phone: +971 585 585 247

Live chat support during business hours for quick responses to your queries. Perfect for order tracking and delivery questions.

Business Hours

• Saturday - Thursday: 9:00 AM - 6:00 PM GST
• Friday: Closed
• Email support: Available 24/7

Our Location

WeThank Technologies FZE
Business Center
Sharjah Publishing City Free Zone
Sharjah, United Arab Emirates

What Can We Help You With?

• Order status and tracking
• Personalization assistance
• Delivery inquiries
• Product information
• Returns and exchanges
• Technical support
• Custom orders and bulk purchases
• General questions

Before You Contact Us

To help us serve you better, please have the following information ready when contacting us about an order:

• Your order number
• Email address used for the order
• Details about your inquiry
• Any relevant photos (for quality or delivery issues)

Frequently Asked Questions

Before reaching out, you might find your answer in our policy pages:

• Shipping Policy - Delivery times, coverage, and tracking
• Refund Policy - Returns and exchanges
• Privacy Policy - How we handle your data
• Terms of Service - Our service terms

We're Here For You

At pep.ae, we believe in creating not just beautiful cards, but also beautiful customer experiences. Every message matters to us, and we're committed to responding to your inquiries promptly and professionally.

Whether you need help with an existing order or have questions about creating the perfect personalized card, our team is ready to assist you.

Don't hesitate to reach out - we're just an email or WhatsApp message away!